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Return Instructions

EROPER.COM RETURN & EXCHANGE POLICY

*Sale merchandise is FINAL SALE and NOT eligible for return.

  • You will be refunded for the value of your returned item(s) and tax. You will not be refunded original or return shipping costs.

  • We only accept returns that were purchased via this website. eroper.com will not accept orders that were purchased from other retailers.

  • If you receive an item that is damaged or differs from what you ordered, please contact customer service immediately.

  • You must ship your return using a trackable shipping method. eroper.com cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

  • RMA requests to our Customer Service must be within 30 days of the original delivery.
  • The following items will not be accepted for returns.

HOW TO MAKE A RETURN

STEP 1: All returns require an RMA number.
Retrieve your 9 digit Order ID from your order confirmation email or packing list along with the email address you used to place the order.

Call Customer Service at 1-800-825-6555 to obtain an RMA.
As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 2-5 business days (depending on your credit card) or by your next credit card statement.

STEP 2: Write the RMA number on the outside of your box and on your packing slip.
Put the return item(s) in the box along with your packing slip.

STEP 3: Ship To:
Roper Returns
C/O Karman Inc.
16456 E. Airport Circle
#200
Aurora, CO  80011

STEP 4: Processing of the Return
Allow 1-3 weeks for your return to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.

 

NEED ASSISTANCE?
Our Customer Service team is available:
Monday through Thursday 8am-5pm MST. - Friday's 8am-12pm MST.
Please call 1-800-825-6555 or email us at custsupport@karmaninc.com